Frequently Asked Questions
Everything you need to know about shopping at ILoveDooney.
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer for Dooney & Bourke, offering genuine craftsmanship and high-quality leather goods directly from the brand.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition with all tags attached. Please note that a standard return shipping fee may apply.
How long will it take for my order to ship?
Standard shipping typically takes 5-7 business days. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Do you offer international shipping?
Currently, ILoveDooney only ships to addresses within the United States, including Alaska, Hawaii, and P.O. Boxes. We do not offer international shipping at this time.
Does my purchase include a warranty?
Yes, most Dooney & Bourke items purchased through our store are covered by the brand's one-year guarantee against craftsmanship defects. Please retain your packing slip as proof of purchase.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Klarna for flexible payment plans.